Where can I return items? 

COVID-19 Update

LEVEL 2 (orange) - The following options will be available while Franklin County remains at alert level 2. Moving forward, library services will be made available based on the health advisory level for Franklin County, Ohio. For details, view this chart

Return your borrowed items in the cardboard bin, located near the covered parking garage and main entrance: Monday thru Saturday, 9am-6pm.

(Due to our quarantine process, this option is unavailable after hours.)

This level features contact-less service for the health and safety of our community. Please be patient and expect delays as we adhere to best practices.

FAQs

When are my items due?

Please check your online account or call the library to confirm your due dates.

I have an overdue item. How long do I have to return it?

You can return overdue items during open hours. If the library was recently closed due to an alert level 4, you will have a 10-day grace period once we reopen to return your items.

We understand that these are unusual times. If you are unable to return items, please contact us to discuss options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

Seniors & homebound individuals who rely on our delivery service – you may wait until the Outreach Department contacts you to arrange for pickup of your items. You do not need to make arrangements to return items to the library building at this time.

I’m concerned about returning my borrowed item in the designated return bin. 

We know that some items - like art prints & guitars – may not fit. Please contact us for alternative options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

I have a damaged item.

Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org. We can work with you to arrange a time for you to drop off the item for assessment. Or we can charge your account for its full replacement and you can pay the fee online.

How long will returned items be kept in quarantine?

For the health & safety of our community, we will be keeping all returned items in quarantine for at least 10 days. After that time, the items will be checked in and made available to others waiting.

I returned an item, but it’s still checked out to me.

We appreciate your patience as we work to check in borrowed items. All borrowed items will remain in quarantine for at least 10 days. If an item that you returned is still appearing on your account after 10 days, please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

I have borrowed items from other libraries that are not open yet. Can I return those items to you?

We are only able to accept items that were originally checked out with your Westerville Library card (including SearchOhio and OhioLINK items). We are currently unable to check in and return borrowed items from other area libraries.

Where can I return items?

You can return items to the library 24 hours a day.

Options

  • Drive-up return slot by the Reserve Room window, on the north side of the library.
  • Return boxes in the under-building parking area
  • Main desk in the atrium (during library hours)

Westerville City School students and educators can return items to their school's drop-off point as a service of Library Link.

Limits

  • Some items must be returned inside the library, including: art prints, baskets, early literacy kits, science kits and wi-fi hotspots
  • Items borrowed from other libraries and returned when the library opens on the day after the items were due will be considered late and fines will be assessed.
Hours
Mon - Thurs

9 a.m. - 6 p.m.

Fri

9 a.m. - 6 p.m.

Sat

9 a.m. - 6 p.m.

Sun

Closed